Struggling home entertainment chain Blockbuster has been slammed for advertising its workers' jobs while they are still in them in order to scare them into working harder. In an email, the video rental firm has ordered managers to place a sign on its store counters advertising job vacancies and make it clear to employees that if they underperform they will be quickly replaced. The memo, sent by district manager Kevin Morley, reads: "Let there be no misunderstanding here, it's 100 per cent, or you're not working for this company - understood?" An angry employee at one of the chain's North West stores was shown the email and passed it to the media, saying the company was run by "clowns in isolation from the real world." The message makes reference to the regular mystery shoppers the company uses to assess its store's customer service performance. Each visit is marked on three points - or steps.
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